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Customer Service/Technical Support
Email: team@cams.comBilling Support
Phone: 1 (669)208-03701 866-942-2084 (Toll Free Domestic)
Email: billing@streamray.com
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- You can become a studio :
- I am not going to be on camera, why is my ID required?
- Why do I need a high-speed internet connection and how can I ensure I have the proper connection speed?
- How and when do I get paid?
- What kind of hardware and software do my models need to broadcast on Cams?
- What is the set-up process?
You can become a studio :
Complete our online application process (simply follow the step by step instructions).
Once your documents are received and processed, a "Studio account" will be opened for you, and you will be emailed a confirmation. We are unable to approve partial submissions. To avoid delays, please make sure you all forms are completed and all images provided as requested. You may send all information in multiple emails (due to large file sizes), but ALL EMAILS MUST BE SENT AT THE SAME TIME.
Once your Studio account is established you will receive further information on how to add models to your staff. We must have documentation on file for anyone appearing on camera. Violations may lead to immediate termination of your account.
We highly recommend our online process, however if you do choose to submit manually, you can-
- Email your documentation to: studio_applications@cams.com
- Mail your application package to:
Attn. : Model's Department-Studio Applications
1615 S. Congress Avenue, Suite 103
Delray Beach, FL 33445, USA
You can also call:
- Tel (International): (702) 434-0599
- Tel (USA): (877) 434-0599
Thank you !
We look forward to working with you !
I am not going to be on camera, why is my ID required?
A government issued picture Id is required from the studio owner for all new Studios. Your identification is required for security purposes regarding payment of earnings. Please include this with all other listed items to send us.
Why do I need a high-speed internet connection and how can I ensure I have the proper connection speed?
To handle multiple users chatting, and ensure a high quality video with a fast frame rate, a high-speed connection is required. To ensure you have the minimum speed necessary you can contact your internet provider and request an upstream of 128k per simultaneous connection (512k for 5 connections). For a better quality video more bandwidth is recommended.
How and when do I get paid?
We pay by live Check, Direct Deposit (US only), Wire Transfer, PayPal, Payoneer, and IpayoutSystem. Tax forms will be required after sign up. Pay periods end on the 1st & 15th of the month & are sent out on the 5th & 20th of the month.
What kind of hardware and software do my models need to broadcast on Cams?
The hardware requirements are simple:
This is highly recommended! We suggest the Logitech line of Webcams.
Any newer digital camcorders (Sony, JVC, etc.) with USB 2.0 or Firewire connections are highly recommended. Digital camcorders will provide the best video quality.
DSL, Cable modem, or better (You will need to show proof of your connection).
What is the set-up process? You will be informed by a confirmation email with your studio name and password when your studio is built and assigned to you, and then you are ready to go! You will be able to add models to your “Studio” account yourself at anytime through our automated stream builder after the studio sign up process is complete.
Once your contract and other paperwork are on file, a "Studio" (a “virtual broadcasting center”) will be created and assigned to you. A Studio can run multiple streams.
How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?